Squashwebwinkel

Squashwebwinkel offers you the following delivery options:

Letterbox post within Belgium & the Netherlands (not insured): € 2.75
Up to and including an amount of €49.99 you can choose to send via letterbox post, provided of course that the package fits through the letterbox. For this we charge nothing or €2.75. This amount consists of shipping and packaging costs.

Registered and insured within Belgium & the Netherlands: €6.50 extra.
Up to and including an amount of €49.99 you can choose registered and insured shipping. This shipment is also traceable. If you prefer not to choose letterbox post, this is a good option. This method of shipping is recommended for a large shipment, for example.

Parcel post within Belgium & the Netherlands (PostNL): € 6.75
Up to and including an amount of €49.99 you can choose to ship via parcel post. For this we charge €6.75. This amount consists of shipping and packaging costs. Shipping by PostNL.

My order is €50 or more: €0
From €50,- your order will be shipped free of charge. This will be done by registered and insured shipping. This option only applies within Belgium and the Netherlands.

To all European countries (always insured and traceable): € 9.50
To all European countries we only send orders by registered, insured and traceable mail. For this we charge a fixed amount of € 9.50, regardless of the size of your order. Delivery takes approx. 4 to 5 working days.

Personal collection or delivery in consultation: € 0.00
In consultation it is of course possible to pick up your order at our address, Merumerbroekweg 8 in Merum. Please contact us by phone first (0475 202.150) to make an appointment.

Squashwebwinkel has a wide range of items with a fast turnaround time.

We can usually deliver faster than stated for the item in question.

Because squashwebwinkel has its stock in four locations, it is possible that these items must first be sent to our office in Merum to be sent from there. We have also reserved goods with a number of suppliers. This means that we can dispose of these goods and that they are sent by the supplier. The delivery can therefore be delayed by 1 or 2 days. Sometimes it is possible or desirable to have the goods sent directly to save time.

If you want to know for sure whether and when something will be delivered, please send an email to info@squashwebwinkel.nl or call us.

Squashwebwinkel.nl uses the following payment options:

Advance payment via bank/giro:
After your order you will automatically receive a confirmation email with all the necessary information to make the payment. Please do not forget to mention the invoice number with the transfer. Your order will be shipped within 48 hours after receipt of payment. You will always receive a message on the day that your order is shipped.

Advance payment from abroad via IBAN and BIC:
We ship orders to all countries within the EU. With our IBAN and BIC codes you can transfer money quickly and free of charge. You will find these codes in the confirmation email that you will receive by email after your order. When arranging the payment, do not forget to put the costs on -shared-, only then no costs will be charged. Please copy the IBAN and BIC codes accurately to avoid unnecessary bank costs

KNAB bank # 255.6197.07 IBAN NL34 KNAB 0255.6197.07 BIC KNABNL2H

KBC Maaseik # 735.0238434.93 IBAN BE98 7350 2384 3493 BIC KREDBEBB

Deutsche Bank # 8143.430.00 IBAN DE83 3147.0024.0814.3430.00 BIC DEUTDED8314

Prepayment via Credit Card / Paypal (+ € 2.50 costs):
Payment via Creditcard / Paypal is fast and safe. A payment is received directly by us. Your order will be sent within a maximum of 48 hours after receipt of payment. Please note that the invoice for payment by Creditcard / Paypal is € 2.50 excluding VAT is higher.

Pay with iDEAL via the Multisafepay payment platform
Pay safely, reliably and easily with iDEAL.
iDEAL is based on internet banking. This means that you can pay in your trusted payment environment, based on the specific security methods of your bank. You use the same tools for the payment as for a payment via internet banking (for example Random Reader at Rabobank, SMS-Tan at Postbank, and e.dentifier at ABN AMRO). The payment is made directly from the payment account. In that respect it is similar to a pin payment.

How does iDEAL work?
You place an order. When paying for the order, you can indicate that you want to pay with iDEAL. Click on the iDEAL payment button and select your bank. You will then be redirected to your own bank where the payment order is ready for you. Your bank will ask you to fill in some information and you authorize the payment. The amount is immediately debited from your payment account and the web shop owner is informed that the order has been paid.

If you have internet banking with one of the participating banks, you can pay with iDEAL. You do not need to register separately for this. If you do not have this, request this from the participating banks.

Are there any costs associated with paying with iDEAL?
All customers can pay with iDEAL for free at Squashwebwinkel.nl.

I have made a payment, how can I be sure that I have paid?
After each payment with iDEAL you will see a confirmation that you can print or email. You will also find your payment with iDEAL in your account overview afterwards.

Can I reverse an iDEAL payment?
A payment with iDEAL is irrevocable after execution, just like a payment via internet banking, and cannot be reversed.

Cash on collection (by appointment):
For logistical reasons, pick-up is only possible for orders of €20 or more. We ask for your understanding. Please note that you only save €6.75 in shipping costs when you pick up your order. Your order will even be shipped free of charge for orders of €50 or more. After placing your order on the website, you will receive our telephone number by e-mail to make an appointment. Payment is only possible in cash and in the exact amount. We do not have a physical store and only offer a pick-up option by appointment (e.g. Dennenmarken). Dropping by without an appointment is pointless as we have our warehouse at multiple locations.

Pay later on invoice:
In consultation it is of course possible to pay afterwards. You can find this possibility in multisafepay. You then choose to make the payment via your own bank.

Companies can request to pay on account .

1. INFORMATION ABOUT US

This website is operated by Merumsports BV, trading as Squashwebwinkel.nl ("we") and the goods you purchase will be supplied by us. We are registered with the Dutch Chamber of Commerce under number 55.44.70.90 and have our registered office at Merumerbroekweg 8, 6049 CX Merum, The Netherlands.

Our VAT number is NL 8517.16.490.B01.

You can contact us by email at info@squashwebwinkel.nl, by phone at +31 0475 202.150 or write to us at the above address.

2. YOUR PERSONAL DATA

We will use your personal data in accordance with our privacy statement which you can consult here .

3. ORDERING

You may place an order for goods offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will be given the opportunity to review your order and correct any input errors until you place your order by clicking on the "Order with obligation to pay" button. By clicking on "Order with obligation to pay" your order is placed.

We will confirm receipt of your order by sending an automatically generated email with which we accept your order. With this email the agreement is concluded.

The contract will relate only to those specific goods named in our confirmation email of our acceptance of your order. Please read and check the details in this email to ensure they are correct.

If the details in the confirmation email are incorrect, or if you are not satisfied with the details in the email, please contact us at info@squashwebwinkel.nl

The contractual language is Dutch.

Where we accept your order, we have a legal obligation to supply goods that comply with these terms.

4. PRICES AND SHIPPING COSTS

Information on this website regarding prices is subject to change by us without notice. The prices displayed at the time of ordering are the prices that apply.

Occasionally an error may occur and goods may be incorrectly priced. In this case we will not be obliged to supply the goods (based on this incorrect price).

We will either cancel your order and refund the price, or we will contact you to ask whether you wish to proceed with the order (based on the correct price). If we are unable to contact you or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. Where the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount upon dispatch.

Unless otherwise stated, all prices are inclusive of VAT (where applicable) but exclusive of shipping costs. Shipping costs can be consulted here . These will be communicated to you separately before you place your order and will also be confirmed by e-mail.

5. AVAILABILITY AND DELIVERY

Information on this website regarding availability is subject to change without notice. We cannot guarantee the constant availability of the products on this site. All orders are subject to current availability at all times.

We deliver throughout Europe. We deliver the goods you order to the address you give us when you place your order on this site.

Delivery will be made based on the information on the product pages after your order has been accepted.

We will use reasonable endeavours to deliver the goods on the agreed date. If no date is specified, we will deliver the goods within 30 days after the day on which you place your order and it is accepted by us.

In the event of unforeseen circumstances (for example, adverse weather conditions, unforeseeable delays due to traffic jams, roadworks, diversions or mechanical failures) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we will agree with you an alternative delivery date.

We are also not responsible for any delay in delivery caused by the unavailability of someone to accept delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered due to your unavailability.

6. PAYMENT

Payment for goods must be made in accordance with the procedure described on the "payment options" information page.

7. RIGHT OF WITHDRAWAL

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Squashwebwinkel.nl, Merumerbroekweg 8, 6049 CX Merum - Netherlands, info@squashwebwinkel.nl, Phone: + 31 0475 202.150) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you revoke this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to revoke this contract. You will have to pay the shipping costs for returning your order. We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back or hand over the goods to us without undue delay and not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exempt from the right of withdrawal is a consumer purchase that concerns the delivery of:
- products manufactured to the consumer's specifications which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer or which are clearly intended for a specific person;

- products that spoil quickly or have a limited shelf life;
- products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- products which, by their nature, are irreversibly mixed with other items after delivery;
- audio and video recordings and computer software whose seal has been broken after delivery;
- newspapers, periodicals or magazines, except for an agreement for the regular delivery of such publications (a subscription);

8. WARRANTY

Without limiting your right of withdrawal under Article 7, you can return the product to us, e.g. if the product is not the product ordered, is damaged or defective or is an incorrectly delivered quantity.

If goods are delivered with visible transport damage, you must - if possible - report this damage immediately to the deliverer and contact us as soon as possible. Failure to complain or contact us will not affect your statutory rights and their enforcement, in particular your statutory warranty rights. However, you will help us to assert our own rights against the carrier or the transport insurance.

Once we have confirmed the defect or other problem, we will:

- provide a full refund
- provide a full refund for damaged or defective goods if this is within a reasonable time after the sale, or
- at your option, repair or replace the goods at our expense (including the cost of shipping) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.

We will inform you about the refund within a reasonable time. Usually we process the refund request as soon as possible and in any case no later than 30 days after the confirmation via e-mail about the refund for damaged or defective products.

9. OWNERSHIP

Purchased products remain our property until they have been paid for in full. As soon as the goods have been delivered to you or a third party designated by you, you bear the risk and are liable accordingly.

10. LIABILITY

Unless expressly agreed otherwise below, the statutory provisions regarding liability for defects apply.

The above limitations and shortened periods do not apply to claims based on damage caused by ourselves, our legal representatives or agents:

- in case of injury to body, life or health
- in the event of intentional or grossly negligent breach of duty and in the event of bad faith
- in the event of a breach of essential contractual obligations, the fulfilment of which is indispensable for the proper performance of the contract and on the fulfilment of which the other party to the contract may normally rely (cardinal obligations)
- within the framework of a given warranty, to the extent agreed.

11. GENERAL

If any provision of these Terms and Conditions is invalid or inadmissible, this will not affect the validity of the other provisions.

We may change or otherwise modify these Terms and Conditions from time to time without prior notice. Please check our website regularly to see which Terms and Conditions are currently applicable.

12. APPLICABLE LAW

These terms and conditions are governed by Dutch law. Any agreement for the purchase of goods via this website and any disputes arising in connection therewith are also governed by Dutch law.

13. ONLINE DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (OS), which can be found here http://ec.europa.eu/consumers/odr/ . Consumers have the possibility to use this platform for the settlement of disputes.

Warranty period
We apply the legally required warranty period of 12 months to all products. The suppliers and manufacturers of our products are carefully selected, which allows us to guarantee product satisfaction.

If you do experience problems with your product, please contact our customer service via info@squashwebwinkel.nl. We are ready to answer your questions. If the problem cannot be solved by our customer service, we will ensure that the product is replaced or repaired.

Returns of products must always be announced first by e-mail: info@squashwebwinkel.nl. Unannounced and insufficiently stamped shipments will be refused! Shipments that are sent as 'Return to sender' will also be refused. Return shipments according to this regulation must therefore always be stamped by you.

No warranty on strings.
Unfortunately, Squashwebwinkel.nl cannot provide a guarantee on strings. Nowadays, it happens with a number of brands that the string breaks quite quickly. This is not due to the racket or the string. Most rackets nowadays are of such good quality that the string breaks very quickly when you hit the ball just below the frame. There is then a lot of tension on the string and that can cause it to break. It is annoying to say that you should not hit the strings at this spot and actually have a mishit. The space between the top horizontal string and the frame is often too big. When you hit here in combination with the good quality rackets of today, there is a very big chance that the string will break there. Until the big brands do something about this, this unfortunately keeps coming back. For example, we had a player who broke his string three times in 1 month. Always in the same place. Neither the manufacturer nor we can do anything about that. The solution for him was a good quality string, the Ashaway powernick. Fortunately, he is an exception.

Following all major squash brands, we can therefore not accept liability for broken strings or otherwise. A string is subject to forces and it is difficult to investigate what caused the break. If you still doubt whether it is a manufacturing defect, I would like to ask you to email us. We will then give you the email address of the contact person of the racket brand. You can then correspond with them and you will then be informed whether the break is still covered by the warranty.

Warranty on rackets.

What to do in case of breakage, the most common problem? The discussion is always whether the breakage was caused by the user or whether it is a manufacturing defect. We cannot and do not want to have this discussion. We transfer this discussion to the brand owner of the racket. They have the expertise and have information about rackets that have broken in the past and whether they were covered by the warranty. They have been following the product for years and can judge very well whether this is covered by the warranty. Unfortunately, we have to conclude that it is usually not a manufacturing defect. This does not mean that there is no point in filing a complaint.

However, the opponent's racket is also hit against the wall, the ground, the glass and sometimes the rain. The racket always has something to do with it. Sometimes you can still play with it for months and sometimes only for 2 weeks. The brand owner must then take on the difficult task of judging what is right. We always take over this decision. We trust their expertise and judgment in this. If you do not agree, you will have to discuss this with the brand owner. So in the event of a break, the problem is submitted to the brand owner. Usually we want to assess the breakage of a racket ourselves first. That is why we ask you to send the racket to us in Stuhr. We consult with the brand owner and, if necessary, send them the racket.

To make an initial assessment, it might be wise to send a few photos first. Preferably of the fracture and of the bumper. This will allow us to make an initial assessment based on these photos. After this, you may be able to make a better assessment of whether sending them is useful. If you wish to make use of this, please send the photos to info@squashwebwinkel.nl.

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Squashwebwinkel.nl, Merumerbroekweg 8, 6049 CX Merum - Netherlands, info@squashwebwinkel.nl, Phone: + 31 0475 202.150) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you revoke this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to revoke this contract. You will have to pay the shipping costs for returning your order. We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exempt from the right of withdrawal is a consumer purchase that concerns the delivery of:
- products manufactured to the consumer's specifications which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer or which are clearly intended for a specific person;
- products that spoil quickly or have a limited shelf life;
- products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- products which, by their nature, are irreversibly mixed with other items after delivery;

Shoes, if not used, can of course always be returned if they do not fit. Of course, you do not need shoes that do not fit while playing. Squash items that are returned will be credited if they do not show any signs of use. So shoes that have been used for squash or a racket where the plastic around the grip has been removed or damage to the bumper is visible, will not be credited or charged.

When returning the shoes to Merum, please wrap the shoe box in paper or a plastic bag. We would like to send the box unlabeled to a new customer. The shoes will not be taken back in the case of labeled boxes.

Privacy Policy Merumsports BV

https://www.squashwebwinkel.nl

About our privacy policy

Merumsports BV cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Merumsports BV. The effective date for the validity of these conditions is 01/01/23, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.

Webshop software

Magento

Our webshop is developed with software from Magento. Personal data that you provide for our
services provided to us, are shared with this party. Magento has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Magento is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Magento reserves the right to share collected data within its own group and affiliated partners in order to further improve the service. Magento takes into account the applicable legal retention periods for (personal) data.

Magento hosting

Our webshop is developed with software from Magento, we have chosen Magento for our web hosting
Byte.nl. Personal data that you provide to us for the purpose of our services will be shared with this party. Byte.nl has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Byte.nl is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.


Email and mailing lists

MailChimp

E-mail advertising with registration for the newsletter. If you register for our newsletter, we use the data required for this or separately provided by you to regularly send you our e-mail newsletter on the basis of your consent in accordance with Art. 6 para. 1 S. 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.
recorded. After unsubscribing, we will delete your email address, unless you have expressly agreed to further use of your data or we reserve the right to use data further, which is permitted by law and about which we inform you in this statement

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

https://www.byte.nl

We use the services of Byte.nl for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Byte.nl does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

MultiSafepay

We use the MultiSafepay platform to process (part of) the payments in our webshop. MultiSafepay processes your name, address and place of residence details and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of MultiSafepay's service for which they engage third parties. MultiSafepay does not store your data for longer than is permitted under the statutory terms.

Shipping and logistics

My Parcel

If you place an order with us, it is our job to have your package delivered to you. We use the services of My Parcel to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with My Parcel. My Parcel uses this information only for the purpose of executing the agreement. In the event that My Parcel uses subcontractors, My Parcel will also make your information available to these parties. These parties are PostNL and the Belgian Bpost and the German DHL.


Invoicing and accounting

Twinfield from https://taxnl.wolterskluwer.com and e-bookkeeping

For our administration and accounting we use the services of Wolterskluwer. We share your name, address and place of residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. Wolterskluwer is obliged to secrecy and will treat your data confidentially. Wolterskluwer does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Marktplaats.nl

We sell (part of) our articles via the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

OO shopping.nl

We sell (part of) our articles via the OO Shopping platform. If you place an order via this platform, Marktplaats.nl will share your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Amazon.de

We sell (some of) our articles via the Amazon platform. If you place an order via this platform, Amazon will share your order and personal data with us. We use this data to process your order. We treat your data confidentially and have appropriate technical and
organizational measures taken to protect your data against loss and unauthorized use.


Purpose of data processing

General purpose of the processing

We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In certain cases, Merumsports BV may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We will retain your data for as long as you are a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

Your rights

Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can invoke these rights. In principle, in order to prevent misuse, we only send transcripts and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests; in the event of a request to be forgotten, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.


Right of inspection

You always have the right to view the data that we (have) process and that relate to you personally or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we (have) process and that relate to you or can be traced back to you, adjusted. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.


Right to restriction of processing

You always have the right to limit the data that we (have) process that relates to you personally or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we (have) process and that relate to your person or can be traced back to you, performed by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you transcripts or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all probability, we will no longer be able to continue providing the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In applicable cases, you have the right to object to the processing of your personal data by or on behalf of Merumsports BV. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will provide you with transcripts and/or copies of data that we (have) processed and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.


Cookies

In order to improve the user experience on our website and to enable you to use certain functions of it to display suitable products or to conduct market research, so-called cookies are used on some pages of this website. This serves to protect our legitimate interests in the optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, which are overriding in the process of balancing of interests.

A cookie is a small text file that is automatically stored on your end device. Some of the cookies we use are deleted after you have ended your browser session, i.e. when you close your browser (these are so-called session cookies). Other cookies are stored on your end user device and enable us to recognize your browser when you visit us again (persistent cookies). To check the storage period of cookies, you can use the Overview function in the cookie settings of your web browser. You can configure your browser so that it informs you when a page uses cookies and decides on a case-by-case basis whether to accept or reject cookies on a particular website or in general. Each browser has a different policy for managing cookie settings. The browser policy is described in the Help menu of each browser and explains how you can change your cookie settings.

For more information on how to change the settings in your browser, please see the links below:

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/PH21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html

Please note that disabling cookies may limit your access to some features of our website.

Functional cookies

Functional cookies are necessary for the website to function properly. These cookies are therefore placed by default and are not deleted if you do not accept the cookies. Functional cookies ensure that you can remain logged in during your visit to the website. They also ensure that products are saved in your shopping cart when you want to buy something in our webshop.

Cookies to measure visits

Analytical cookies allow us to measure website visits. These statistics give us insight into how often our website is used, what information visitors are looking for and which pages are visited most. This allows us to know which parts of the website are popular and where we can improve our website. We continuously analyse and improve the website to make the experience as pleasant as possible for visitors. The statistics we collect cannot be traced back to individuals. This data is therefore always used anonymously. We use Adobe Analytics and Google Analytics to gain insights from the data. We always place analytical cookies when visiting our website.

Analytical cookies collect, among other things, the following data:

Keeping track of the number of visitors to our web pages.
Keeping track of the duration of the visit.
The searches performed on the website.

Information about your browser and device with which you visit our website, such as operating system and screen size.

The way you arrived at our website, for example whether you clicked on one of our advertisements or on a link in an email.
Some anonymous data entered in a form, such as the type of car or which type of coverage is most commonly chosen.
Items you have purchased or added to the shopping cart on the website.

For more information about what Google does with the collected data, we refer to Google's privacy statements. These statements can change regularly. We never provide Google with the personal data you enter (such as name, address, BSN, telephone number).

Google Analytics

For website analysis, this website uses Google (Universal) Analytics, a web analysis service of Google LLC (www.google.de). Pursuant to Art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimized presentation of our offer, which are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods that allow your use of the website to be analyzed, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser within the framework of Google Analytics will not be merged with other data from Google. After we stop using Google Analytics, the data collected in this context will be deleted.

Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en. As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

Third party cookies

In the event that third party software solutions use cookies, this is stated in this privacy statement. Third parties are Hotjar from hotjar.com and Zendesk from Zopim.com.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.



Contact details

Merumsports BV
Merumerbroekweg 8
6049 CX Merum
The Netherlands

T (0475) 202150
E info@squashwebwinkel.nl

Contact person for privacy matters

Robert de Vreede

Squashwebwinkel.nl has existed in its current form since 2008. It is part of a company that has been operating on the Dutch market since 1996. We have been the largest Dutch squash specialty store on the internet for a long time.

Squashwebwinkel.nl sells all A-brands in the field of squash.

Because we buy directly from selected suppliers, we can offer our products at very competitive prices. Usually at the lowest price in the Netherlands. We do not work with intermediaries or other cost-increasing factors. More than 95% of our range is actually available from stock. This, in contrast to many other internet shops, who only order when you have ordered.

With us you will receive a response to questions asked within a very short time and therefore also a quick processing of your order. If it may take a little longer, you will of course be notified. We strive to send your order within 1 day.

Since 2013, Squashwebwinkel.nl has been using the fulfillment activities of Merumsports BV from Merum. This company takes care of the management of the stock, the packaging and the shipping of our daily orders. The financial processing, such as invoicing, is also taken care of by Merumsports BV.

In short; customer-friendly, quality, speed, reliability and also the lowest prices.

Our data;

Squashwebwinkel.nl

Robert de Vreede (Team squash webshop Ruud, Petra, Manon, Frans-Jozef and Robert)

Merumerbroekweg 8

6049 CX Merum

VAT # 8517 16 490.B01

KvK # 55.44.70.90

KNAB bank # 255.6197.07 IBAN NL34 KNAB 0255.6197.07 BIC KNABNL2H

KBC Maaseik # 735.0238434.93 IBAN BE98 7350 2384 3493 BIC KREDBEBB

Deutsche Bank # 8143.430.00 IBAN DE83 3147.0024.0814.3430.00 BIC DEUTDED8314

0031 (0)475 202.150

info@squashwebwinkel.nl