AVG provision

Privacy Policy Quaint BV

https://www.squashwebwinkel.nl

About our privacy policy

Quaint BV cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Quaint BV. The effective date for the validity of these conditions is 01/11/24, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.

Webshop software

Shopify

Our webshop is developed with software from Shopify. Personal data that you provide for our
services to us, are shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Shopify reserves the right to share collected data within its own group and affiliated partners in order to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data.

Shopify hosting

Our webshop is developed with software from Shopify. Shopify has its own hosting platform. Personal data that you make available to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.


Email and mailing lists

Shopify mail

E-mail advertising with registration for the newsletter. If you register for our newsletter, we use the data required for this or separately provided by you to regularly send you our e-mail newsletter on the basis of your consent in accordance with Art. 6 para. 1 S. 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.
recorded. After unsubscribing, we will delete your email address, unless you have expressly agreed to further use of your data or we reserve the right to use data further, which is permitted by law and about which we inform you in this statement

We send our email newsletters with Shopify. Shopify will never use your name and email address for its own purposes. At the bottom of every email that is automatically sent via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by Shopify. Shopify uses cookies and other internet technologies that provide insight into whether emails are opened and read. Shopify reserves the right to use your data to further improve the service and to share information with third parties in this context.

https://www.transip.nl

We use the services of transip.nl for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Transip.nl does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Shopify + MultiSafepay + PayPal

To process (part of) the payments in our webshop, we use the platforms of Shopify, PayPal and MultiSafepay.

Shopify and Paypal have their own global payment platform. See https://help.shopify.com and https://www.paypal.com/nl for further information.

MultiSafepay processes your name, address and place of residence details and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of MultiSafepay's service for which they engage third parties. MultiSafepay does not store your data for longer than is permitted on the basis of the statutory terms.

Shipping and logistics

MyParcel, DHL and GLS

If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS, DHL and MyParcel to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with GLS, DHL and MyParcel. GLS, DHL and MyParcel only use this information for the purpose of executing the agreement. In the event that GLS, DHL and MyParcel use subcontractors, GLS, DHL and MyParcel will also make your information available to these parties. These parties are PostNL, Belgian Bpost and the German DHL.


Invoicing and accounting

e-bookkeeping.nl

For our administration and bookkeeping we use the services of e-boekhouden.nl. We share your name, address and place of residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. e-boekhouden.nl is obliged to secrecy and will treat your data confidentially. e-boekhouden.nl does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Marktplaats.nl

We sell (part of) our articles via the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

OO shopping.nl

We sell (part of) our articles via the OO Shopping platform. If you place an order via this platform, Marktplaats.nl will share your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing

We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In certain cases, Quaint BV may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We will retain your data for as long as you are a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

Your rights

Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can invoke these rights. In principle, in order to prevent misuse, we only send transcripts and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests; in the event of a request to be forgotten, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to view the data that we (have) process and that relate to you personally or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we (have) process and that relate to your person or can be traced back to you, adjusted. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.


Right to restriction of processing

You always have the right to limit the data that we (have) process that relates to you or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we (have) process and that relate to your person or can be traced back to you, performed by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all probability, we will no longer be able to continue providing the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In applicable cases, you have the right to object to the processing of your personal data by or on behalf of Quaint BV. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will provide you with transcripts and/or copies of data that we (have) processed and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

In order to improve the user experience on our website and to enable you to use certain functions of it to display suitable products or to conduct market research, so-called cookies are used on some pages of this website. This serves to protect our legitimate interests in the optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, which are overriding in the process of balancing of interests.

A cookie is a small text file that is automatically stored on your end device. Some of the cookies we use are deleted after you have ended your browser session, i.e. when you close your browser (these are so-called session cookies). Other cookies are stored on your end user device and enable us to recognize your browser when you visit us again (persistent cookies). To check the storage period of cookies, you can use the Overview function in the cookie settings of your web browser. You can configure your browser so that it informs you when a page uses cookies and decides on a case-by-case basis whether to accept or reject cookies on a particular website or in general. Each browser has a different policy for managing cookie settings. The browser policy is described in the Help menu of each browser and explains how you can change your cookie settings.

For more information on how to change the settings in your browser, please see the links below:

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/PH21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html

Please note that disabling cookies may limit your access to some features of our website.

Functional cookies
Functional cookies are necessary for the website to function properly. These cookies are therefore placed by default and are not deleted if you do not accept the cookies. Functional cookies ensure that you can remain logged in during your visit to the website. They also ensure that products are saved in your shopping cart when you want to buy something in our webshop.

Cookies to measure visits
Analytical cookies allow us to measure website visits. These statistics give us insight into how often our website is used, what information visitors are looking for and which pages are visited most. This allows us to know which parts of the website are popular and where we can improve our website. We continuously analyse and improve the website to make the experience as pleasant as possible for visitors. The statistics we collect cannot be traced back to individuals. This data is therefore always used anonymously. We use Adobe Analytics and Google Analytics to gain insights from the data. We always place analytical cookies when you visit our website.

Analytical cookies collect, among other things, the following data:

Keeping track of the number of visitors to our web pages.
Keeping track of the duration of the visit.
The searches performed on the website.

Information about your browser and device with which you visit our website, such as operating system and screen size.

The way you arrived at our website, for example whether you clicked on one of our advertisements or on a link in an email.
Some anonymous data entered in a form, such as the type of car or which type of coverage is most commonly chosen.
Items you have purchased or added to the shopping cart on the website.

For more information about what Google does with the collected data, we refer to Google's privacy statements. These statements can change regularly. We never provide Google with the personal data you enter (such as name, address, BSN, telephone number).

Google Analytics

For website analysis, this website uses Google (Universal) Analytics, a web analysis service of Google LLC (www.google.de). Pursuant to Art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimized presentation of our offer, which are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods that allow your use of the website to be analyzed, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser within the framework of Google Analytics will not be merged with other data from Google. After we stop using Google Analytics, the data collected in this context will be deleted.

Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en. As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

Third party cookies

In the event that third party software solutions use cookies, this is stated in this privacy statement. Third parties are Hotjar from hotjar.com and Zendesk from Zopim.com.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.


Contact details

Quaint BV
Merumerbroekweg 8 B
6049 CX Merum
The Netherlands

T 0031 475 202150
E info@squashwebwinkel.com

Contact person for privacy matters

Robert de Vreede